Customer Loyalty Advisor shares her approach to delivering the best, better
Incentive Concepts was recently named one of PPB’s 60 Greatest Companies To Work For in 2019 and received an A+ rating from SAGE, the promotional product industry’s leading brand database and technology provider. Our award-winning culture is driven by staff members and top employees like Customer Loyalty Advisor Carlee Garofalo.
Susan Stow of Inspired Results Inc., an innovative team that provides 21st century brand management solutions, recently submitted a SAGE distributor survey praising her work: “Carlee Garofalo was awesome to work with! She kept us in the loop all along the process of our order. The job completed early and we are most appreciative.” A true example of how we deliver the best, better.
Carlee took the hot seat in the latest installment of our new 5 Questions with… video series. She reaffirmed her passion for helping our customers. “New problems mean new opportunities. I love being able to help and deliver the best, better,” she said. Her approach to customer service involves going above and beyond to meet customers’ stated requests as well as their unrecognized needs.
She also spoke about working side by side with her mother. “When we first started working together, we were really nervous that maybe it wouldn’t go so well. But it’s been great. I absolutely adore working with my mother.” Carlee’s mom Regina is also part of Incentive Concepts’ Customer Loyalty Advisor team.
Outside of work, Carlee enjoys cooking, fishing, and crafting, and she’s a proud pet parent to “the world’s best dog Pepper.”
Experience the unparalleled customer service provided by Carlee and the rest of our dedicated team by working with us to select the perfect corporate gifts and incentives for your staff, customers, and business partners. Call us at 888-862-9283, sign up to receive discounted pricing with our Preferred Pricing Membership, or contact us today to get started.