Rewards And Incentives Industry
This year at Incentive Concepts, we celebrate our 30th anniversary as the leader in the Premium, Rewards and Incentives Industry. We are very excited about where we are heading with corporate event experiences, incentives and new opportunities. However no matter how exhilarating new opportunities may be, we can never lose focus of the customer experience.
Our focus on customer experience is not limited to the immediate customer but anyone we touch for an event experience, incentive or rewards program. We strive to keep this top of mind in everything we do. Whether answering the phone, responding to an email, entering an order, shipping the incentive or reward, or unpacking boxes for a corporate gift experience, etc., we need to put ourselves in the shoes of the customer.
These days with e-commerce sites and massive retailer discounts, there are alternatives when purchasing rewards for corporate event experiences or incentives. But what is the customer experience? We’ve all been on the never-ending customer service call when an issue arrives. We know our service and execution is what sets us apart from these impersonal alternatives. No matter how well you plan, issues can arise. Our customers rest assured that our dedicated teams are ready to assist. It is how we deliver the best, better.
– Joe Reinberg