FAQ Page
We’ve gathered the top questions to help you find answers quickly and confidently.

How do I request a quote and access preferred pricing for bulk corporate gifts?

To request a quote, visit our Request for Quote page or contact our corporate gifting team directly. Provide details such as product selection, quantity, decoration needs, and delivery timeline. Preferred pricing is available for volume orders and repeat programs. Including your budget range and event date helps us respond quickly.

 


 

What is the end-to-end process for on-site gifting vs. Event Card (virtual/hybrid)?

On-site gifting includes event planning, curated product selection, logistics, and on-site staff to create a premium experience. Event Card is a virtual solution where recipients choose gifts online, and we handle fulfillment and shipping. Both options start with a consultation to define goals, budget, and timeline. We manage decoration, delivery, and recipient support.

 


Which premium brands can I choose from, and can I mix multiple brands in one program?

We partner with leading brands such as Bose, Briggs & Riley, Cangshan, and many more. Yes, you can mix brands within a single program to offer variety and personalization. Our team will help you curate a balanced selection that fits your budget and event theme.

 


 

What decoration/personalization options are available, and what artwork guidelines should we follow?

We offer engraving, embroidery, and custom packaging. Artwork should be high-resolution vector files (AI, EPS, or PDF). Our decoration team provides proofs before production to ensure accuracy. Lead times vary based on complexity.

 


 

What are typical lead times—and rush options—for decorated vs. non-decorated orders?

Standard lead time for non-decorated gifts is 5–7 business days. Decorated items typically require 2–3 weeks. Rush options are available; contact us early to confirm feasibility.

 


 

What are minimum order quantities and volume-based pricing tiers?

Minimum order quantities vary by brand and product. Volume-based pricing tiers generally start at 25 units for most items. Larger orders unlock additional discounts. Our team will provide a detailed pricing sheet upon request.

 


 

Can you ship to multiple addresses and support tax-exempt purchasing?

Yes, we can ship to multiple domestic and international addresses. We also support tax-exempt purchasing for qualified organizations. Please provide documentation during the quote process.

 


 

What warranties and return/exchange policies apply to name-brand gifts?

All gifts carry the manufacturer’s warranty. Returns and exchanges are handled case-by-case, typically within 30 days of delivery. Contact our support team for assistance.

 


 

How do you protect recipient data collected for Event Card or on-site gifting?

We follow strict data privacy protocols, including encryption and limited access controls. Recipient data is used solely for fulfillment and is never shared with third parties.

 


 

How do we get started—who should we contact, and what information should we prepare?

Start by contacting our corporate gifting team via the website or phone. Prepare details such as event date, headcount, budget, and preferred brands. We’ll guide you through next steps and provide a tailored proposal.

 

 

Let us Create a Custom Solution for You

The word “Incentives” can mean different things to different people and can be confusing and even intimidating. But boiled down to its simplest terms, an incentive is anything that is designed to modify and drive behavior to an ultimate goal. Whether it’s for employees, customers, or prospects, Incentive Concepts delivers brands that will help you achieve your goals.