Incentive Concepts is always looking for great talent. If you don’t see a job posting listed but still think you are a good addition to the team please contact us.
Seeking Applicants: Customer Resource & Order Entry Specialist
Company Information: Incentive Concepts markets, sells, and distributes highly desirable merchandise such as Bose, Briggs & Riley, Broil King, LG Electronics, Life Fitness and Lodge. Learn more at IncentiveConcepts.com.
Position Description:
- Support sales professionals
- Gain a vast amount of product knowledge
- Be a reliable and dedicated contact for key customers
- Maintain CRM database and update customer information
- Develop relationships with factory professionals
- Troubleshoot order mishaps to resolve customer issues
- Complete order status and tracking reports
- Work with Incentive Concepts and factory warehouses
- Enter customer orders in a timely manner
- Process purchase orders and communicate with sales, accounting and factory contacts
- Process returns, issue call tags, and process replacements as needed
- Communicate effectively both orally and in writing
- Work as a team player to accomplish corporate goals
- Live up to Incentive Concepts’ core values and driving principles
- Report to and assist the Vice President of Operations
Qualified applicants should send resumes to:
Billie Reise
Vice President, Administration
breise@IncentiveConcepts.com
2645 Metro Boulevard
St. Louis, MO 63043
Background:
Event Experiences by Incentive Concepts is the leading multi-brand gifting event company in the meetings, events and incentive travel industry. Incentive Concepts operates on-site gifting programs for Bose, Movado, Bollé & Serengeti, Trek, and more. Each brand experience brings a unique element of excitement and interest for the recipient, planner and on-site event team. Events are often for our clients’ top sales people, customers or channel partners and demand the highest customer service levels.
Requirements:
- General Characteristics
o Have a desire to achieve the highest levels of customer service
o Willing to travel domestically, and potentially internationally
o Be flexible to the changing nature of group events
o Be well spoken and capable of demonstrating a range of products
o Physically capable to stand for long periods of time (up to 10 hours)
o Physically capable to move boxes (up to 30 pounds)
- Pre-event
o Receive merchandise and displays at venue
o Build displays and properly merchandise products for redemption
o Inventory all merchandise and report any discrepancies
- During the event
o Properly display and demonstrate products
o Show an understanding of the chosen brand, its message and value to the attendee
o Manage redemption signature sheets and other redemption tracking sheets
o Ensure the Event Experience area remains clean and tidy
o Restock display with product
- After the Event Experience
o Inventory all remaining merchandise and complete inventory management forms
o Properly box, label and secure product for return shipment
o Dismantle and pack event displays for return shipment
o Coordinate return shipment of product and displays
o Communicate effectively with the Event Experience management team
Next Step:
Qualified applicants should email their resume to HumanResources@IncentiveConcepts.com
