Billie Reise, CPIM
VP, Administration

Billie oversees all human resources functions including talent management, policy development, benefits administration, and employee relations. She also manages building and contract agreements and ensures the Incentive Concepts team is living up to its core values and guiding principles. Prior to her current role, Billie managed the marketing team and spearheaded IC’s corporate rebranding initiative and website relaunch. She has more than a decade of incentive industry experience and was named an IMA Rising star and PPB Magazine “Best Boss.” Billie has served on various Incentive Marketing Association (IMA) committees and was elected to the association’s Board of Directors. She currently serves as the Chair of the IMA’s Corporate Outreach Task Force and earned the IMA Certified Professional of Incentive Management designation in 2017. Billie holds a Bachelor of Arts degree from the University of Missouri. Most of all, Billie is a proud wife and mother of two boys. She is a horrible cook but hopes to master that skill one day.

Shaye Knowles
Administrative Coordinator

Shaye joined the Incentive Concepts team in 2015 and hit the floor running. She is always up for a new challenge and works the best under pressure. Thorough and meticulous, she ensures information is accurate. Outside of work Shaye can be found cheering on her three boys (two teenagers and husband) in the many sports they play. Shaye also spends a considerable amount of time volunteering at her church.

Shelby Anderson
VP, Operations

Shelby has been with Incentive Concepts since 1999.  He currently oversees the Order Entry, Customer Resource, and Purchasing teams.

Lisa Brown
Director, Purchasing

Lisa holds the title of longest employee and has thoroughly enjoyed wearing several different hats over her 20+ year career.  Currently Lisa is responsible for purchasing and inventory control.  Lisa enjoys cooking fabulous meals for her family, hanging out with pets, St. Louis Blues hockey, and cycling. Can I get a “Let’s Go Blues!”?

Kristi Woods
Operations Manager

Kristi joined Incentive Concepts in 1999 where she entered orders, answered phones, and mailed out catalogs to award winners.  In order to spend more time with her family she made the difficult decision to leave her IC family in 2008.  She found her way back in 2013 and hit the ground running.  Kristi works closely with the VP of Operations and oversees the Order Entry and Customer Resource teams. When she is not working, she enjoys spending time with her husband and watching their two kids play a multitude of sports.

Donna Loosen
Order Entry Specialist

Donna has been a core member of the Incentive Concepts team since 2005.  She doesn’t get overwhelmed with the thousands of orders she sees each day.  Donna is a proud mother of a son and daughter, loves Rod Stewart, and can often be found with a book in her hand.

Mary Pat Mitchell
Customer Resource Manager

Mary Pat, better known as M.P., has been in the incentives business for over two decades. She came to Incentive Concepts in 2005 and is currently IC’s Customer Resource Manager. A self-proclaimed TV and Facebook addict, M.P. is a die-hard St. Louis Cardinals fan.  She enjoys spending time with her husband Craig and two dogs.

Debbie Williams
Customer Resource Specialist

Debbie joined Incentive Concepts in 1998 as a customer service representative.  Through her years at IC, Debbie has made a positive impact on customer service, marketing, and sales.  She spends her evenings and weekends cheering on her husband’s softball team, and enjoys seeing him coach a middle school basketball team.  Debbie is in her element when she’s cooking and entertaining either at work or at home. 

Lee Yu
Customer Resource Specialist

Lee graduated from Fontbonne University with a bachelor’s degree in Business Administration. In his role as Customer Resource Specialist, Lee’s energetic personality allows him to provide the best service possible to Incentive Concepts’ customers. An avid sports fan, you can count on Lee to cheer loud and proud for his favorite hometown teams, the St. Louis Blues and St. Louis Cardinals. He also has a competitive streak, especially on the golf links. The “EAT | SLEEP | GOLF” bumper sticker on his truck is a dead giveaway.

Carlee Garofalo
Customer Resource Specialist

A native of St. Louis, Carlee joins the Incentive Concepts family as a member of the Customer Resource team. For the past 10 years, Carlee managed a family-favorite North St. Louis County landmark, Fritz’s Frozen Custard, where she helped create an amazing experience for its customers. In her spare time, Carlee enjoys watching reality TV and crime dramas, and hanging out with the world’s best dog, her Shih Tzu “Pepper”. Carlee’s favorite day of the year is Mardi Gras, which is quite clear by all the purple, green and gold beads hanging from her rear-view mirror.

Regina Garofalo
Customer Resource Specialist

Regina is thrilled to return to the incentives industry after several years in the marketing and advertising field. As a Customer Resource Specialist, Regina enjoys interacting with clients and helping them fulfill their needs. Her family includes a husband, two adult children, a daughter-in-law and several furry four-legged friends. When not at work, Regina enjoys boating, fishing and relaxing at the Lake of the Ozarks. Her favorite getaway spot is anywhere with a beach. This is quite clear based on the colorful beach towel hanging over the back of her office chair.

Yma Copeland

When arriving to Incentive Concepts corporate headquarters, Yma’s smiling face will greet you at the door.  Since 2001, she has been a key member of the corporation.  Yma likes to escape with a good book and crocheting when she’s not spending time with her family.

Justin McDowell
IT Director

Justin started his career at NASA and joined Incentive Concepts as the IT Director in 2006. He received his A.A.S. in Computer Network Technology from ECPI University. Justin is always looking for the newest technology to keep Incentive Concepts in the lead on the Information Super-Highway. In his free time he enjoys spending time with his wife and two children.  He unplugs with the serenity of nature while hunting.  

Kurt Bowers
Warehouse Manager

Kurt joined Incentive Concepts in 2006.  As the warehouse manager, Kurt ensures that the warehouse and the crew run like a well-oiled machine.  Kurt’s more than 20 years of experience enables him to proactively manage and turn inventory.  Kurt has been known to memorize quotes from movies, but his true joy is hearing his wife admit that he introduced their two kids to the awesomeness of retro video gaming.

Dan Endres
Warehouse Associate

Dan is a life-long St. Louisan.  He loves the comradery of the warehouse crew.  When he’s not working hard to ensure proper deliveries, he’s either watching the U.S. Men’s National soccer team or whipping up one of his favorite Cajun dishes.  He likes reggae music and his passion is nighttime landscape photography.

Andy Vangilder
Warehouse Associate

Andy joined the warehouse team at Incentive Concepts in 2017. Along with his fellow warehouse staffers, he makes sure that all shipments are delivered efficiently. A proud father of two, Andy enjoys playing video games with his son and watching his daughter compete in volleyball, basketball and track & field. He also enjoys collecting baseball cards and putting his knowledge of trivia to good use. Andy grew up participating in competitive youth soccer and track & field. His claim to fame is that he once high-jumped 6 foot 4 inches. He has the trophy on his desk to prove it.

Mike Whalen
Warehouse Associate

Mike joined Incentive Concepts in 2013. He is a vital part of the warehouse team making sure that all orders are shipped on time, every time. Mike can often be found enjoying a St. Louis Blues hockey game on TV in the comfort of his own home, or with all the screaming fans at the game.