Billie Reise, CPIM
VP, Administration

Billie oversees all human resources functions including talent management, policy development, benefits administration, and employee relations. She also manages building and contract agreements and ensures the Incentive Concepts team is living up to its core values and guiding principles. Prior to her current role, Billie managed the marketing team and spearheaded IC’s corporate rebranding initiative and website relaunch. She has more than a decade of incentive industry experience and was named an IMA Rising star and PPB Magazine “Best Boss.” Billie has served on various Incentive Marketing Association (IMA) committees and was elected to the association’s Board of Directors. She currently serves as the Chair of the IMA’s Corporate Outreach Task Force and earned the IMA Certified Professional of Incentive Management designation in 2017. Billie holds a Bachelor of Arts degree from the University of Missouri. Most of all, Billie is a proud wife and mother of two boys. She is a horrible cook but hopes to master that skill one day.

Shaye Knowles
Product and Database Administrator

Shaye joined the Incentive Concepts team in 2015 and hit the floor running. She is always up for a new challenge and works the best under pressure. Thorough and meticulous, she ensures information is accurate. Outside of work Shaye can be found cheering on her three boys (two teenagers and husband) in the many sports they play. Shaye also spends a considerable amount of time volunteering at her church.

Shelby Anderson
VP, Operations

Shelby has been with Incentive Concepts since 1999.  He currently oversees the Order Entry, Customer Resource, and Purchasing teams.

Mike Reinberg
Vice President

Mike started at Incentive Concepts working part time in the warehouse during summer and winter breaks. He officially joined the team in 2011 after earning his BA in Business at Wittenberg University.  He spent time in the marketing department before moving to sales at IC’s sister company, SBH Special Marketing Group. This provided Mike great exposure to the needs of our customers as well as the capabilities and expectations of our factories. His focus now is vendor relations and business analytics.  Mike is a husband and father of two, as well as a former lacrosse player and coach.  In all facets of life, he believes that the difference between success and failure is a great team.

Lisa Brown
Director of Procurement

Lisa holds the title of longest employee and has thoroughly enjoyed wearing several different hats over her 20+ year career.  Currently Lisa is responsible for purchasing and inventory control.  Lisa enjoys cooking fabulous meals for her family, hanging out with pets, St. Louis Blues hockey, and cycling. Can I get a “Let’s Go Blues!”?

Kristi Woods
Operations Manager

Kristi joined Incentive Concepts in 1999 where she entered orders, answered phones, and mailed out catalogs to award winners.  In order to spend more time with her family she made the difficult decision to leave her IC family in 2008.  She found her way back in 2013 and hit the ground running.  Kristi works closely with the VP of Operations and oversees the Order Entry and Customer Resource teams. When she is not working, she enjoys spending time with her husband and watching their two kids play a multitude of sports.

Regina Garofalo
Customer Loyalty Advisor

After several years in the marketing and advertising industry, Regina brings a wealth of experience to the Incentive Concepts team. As a Customer Loyalty Advisor, Regina enjoys interacting with clients and helping them fulfill their needs. Her family includes a husband, two adult children, a daughter-in-law and several furry four-legged friends. When not at work, Regina enjoys boating, fishing and relaxing at the Lake of the Ozarks. Her favorite getaway spot is anywhere with a beach. This is quite clear based on the colorful beach towel hanging over the back of her office chair.

Jennifer Hagemeyer
Customer Loyalty Advisor

Jennifer Hagemeyer grew up in Somonauk, Illinois and graduated from Northern Illinois University in 1997. As an original member of the Elite Creations team, she has experience working with all Elite Creations brand categories while managing supplier relations, sales support and customer service.

Combining her love of travel and antiques, along with a passion for life behind the camera, Jennifer is an avid photographer. She owns her own professional photography business, serves as president of her local camera club, and is proud to have won numerous awards at various photo exhibitions and galleries.

Jennifer lives in Rockford, Illinois along wither her two Shar-Pei dogs. Every Halloween, she challenges herself to hand out candy to the nearly 1,000 trick-or-treaters who visit her home.

Jessica Hamm
Customer Loyalty Advisor

With a strong background in client relations, account operation and project management, Jessica joins the Incentive Concepts family as Customer Loyalty Advisor. Jessica takes pride in her organizational skills and strives to develop strong relationships with teammates and customers. When not working, she enjoys spending time reading, cooking, and relaxing with her dog, Orion, and cats, Mew-Mew & Paul. An outdoor enthusiast at heart, Jessica loves all four seasons and relishes her time in nature by hiking, camping, floating, and spending time with extended family during the annual Hamm family retreat.

Pam Moss
Customer Loyalty Advisor

With 20+ years of experience in the promotional products and incentive gifting industry, Pam started with Incentive Concepts as B2B & Events Specialist. Her current role is Customer Loyalty Advisor where she helps deliver the best, better by providing top flight service. Listing family, friends and fun as the key to her success, she enjoys spending time with her three adult children, seven grandkids and two dogs. When she is not working, Pam likes taking walks, diving into a good novel, tuning in to bingeworthy Netflix shows, and gathering outside with friends. Pam’s favorite vacation getaway is the beach, where she loves soaking up the sun, sand and sounds of the ocean shoreline.

Cindy Henry
Brand Advisor

With a background in fashion buying and procurement for the premium incentive channel, Cindy joins Incentive Concepts as Brand Advisor. Cindy prides herself on her passion for products and cultivating strong partnerships for maximum results. Her innovative, analytical thinking combined with a deep understanding of product development and lifecycle management fuels her expertise. Cindy moonlights as a fashion designer/maker for her own clothing line and is also a group fitness instructor. She is obsessed with Halloween and has an annual tradition known as the 31 Days of Hallowear when she dresses up in Halloween-inspired fashions every day during the month of October. She and her husband are the doting parents to their many dogs and cats.

Donna Loosen
Order Entry Specialist

Donna has been a core member of the Incentive Concepts team since 2005.  She doesn’t get overwhelmed with the thousands of orders she sees each day.  Donna is a proud mother of a son and daughter, loves Rod Stewart, and can often be found with a book in her hand.

Mary Pat Mitchell
Logoed Gifts Manager

Mary Pat, better known as M.P., has been in the incentives business for over two decades. She came to Incentive Concepts in 2005 and is currently our Logoed Gifts Manager. A self-proclaimed TV and genealogy addict, M.P. is a die-hard St. Louis Cardinals fan. She enjoys spending time with her husband Craig and two dogs.

Jenna Wallace
Procurement Specialist

After working for Elite Creations as Customer Service Specialist, Jenna Wallace serves in the role of Procurement Specialist with Incentive Concepts. With abilities to learn quickly, problem-solve, and implement processes, Jenna is excited to excel in her new role with the Incentive Concepts family.

Jenna lives in Rochelle, Illinois with her husband William and their two children. Outside of work, Jenna enjoys watching her son’s soccer games and cheering for her daughter at tennis matches and marching band performances.

Debbie Williams
Office Administrator

Debbie joined Incentive Concepts in 1998 and currently serves as Office Administrator.  Through her years at IC, Debbie has made a positive impact on customer service, marketing, and sales.  She spends her evenings and weekends cheering on her husband’s softball team, and enjoys seeing him coach a middle school basketball team.  Debbie is in her element when she’s cooking and entertaining either at work or at home. 

Justin McDowell
IT Director

Justin started his career at NASA and joined Incentive Concepts as the IT Director in 2006. He received his A.A.S. in Computer Network Technology from ECPI University. Justin is always looking for the newest technology to keep Incentive Concepts in the lead on the Information Super-Highway. In his free time he enjoys spending time with his wife and two children.  He unplugs with the serenity of nature while hunting.  

Kurt Bowers
Warehouse Manager

Kurt joined Incentive Concepts in 2006.  As the warehouse manager, Kurt ensures that the warehouse and the crew run like a well-oiled machine.  Kurt’s more than 20 years of experience enables him to proactively manage and turn inventory.  Kurt has been known to memorize quotes from movies, but his true joy is hearing his wife admit that he introduced their two kids to the awesomeness of retro video gaming.

Brendan Clayton
Receiving Logistics Specialist

Much like how hockey legend Gretzky is known by only his last name, friends and family (and now the IC team) refer to Brendan by his surname ‘Clayton.’ A lifelong St. Louisan, he was a multi-sport athlete, having competed in baseball, soccer and hockey his entire life. Clayton grew up a huge movie fan, drawn to action thrillers like the Bourne Ultimatum and comedies like Anchorman. With the recent addition of his daughter – who was born in August 2019 – his movie tastes will most certainly be changing to The Adventures of Elmo, Curious George, and Dr. Seuss.

Dan Endres
Receiving Logistics Specialist

Dan is a life-long St. Louisan.  He loves the comradery of the warehouse crew.  When he’s not working hard to ensure proper deliveries, he’s either watching the U.S. Men’s National soccer team or whipping up one of his favorite Cajun dishes.  He likes reggae music and his passion is nighttime landscape photography.

Eric Hamm
Inventory Control Specialist

With experience in warehousing, shipping & receiving and machine operations, Eric Hamm joins the Incentive Concepts team as Warehouse Associate. Eric loves staying active whether it’s taking 50-mile bike treks or enjoying weeks-long backpacking excursions. As a massive Bruce Lee fan, Eric tries to live by Lee’s quote, “Knowing is not enough, we must apply. Willing is not enough, we must do.” Eric also has a variety of unique interests including gardening/horticulture, getting lost in music of bands like Black Sabbath, and watching cartoons as often as possible. We are happy that he took that left toin in Alba-koi-kee.

Matt Whalen
Logoed Gifts Logistics Specialist

Self-described as the biggest St. Louis Blues fan in the known and unknown universe, Matt Whalen joins Incentive Concepts’ warehouse team. A fanatical youth baseball catcher as a kid, he considered himself the Johnny Bench of little league, and currently lives by Bench’s quote, “I was thinking about making a comeback, until I pulled a muscle vacuuming.” As Matt has gotten older, his focus has shifted to being the best uncle he can be.

Mike Whalen
Logoed Gifts Logistics Specialist

Mike joined Incentive Concepts in 2013. He is a vital part of the warehouse team making sure that all orders are shipped on time, every time. Mike can often be found enjoying a St. Louis Blues hockey game on TV in the comfort of his own home, or with all the screaming fans at the game.