Shelby Anderson
VP, Operations

Shelby has been with Incentive Concepts since 1999.  He currently oversees the Order Entry, Customer Resource, and Purchasing teams.

Michelle Birkla
B2B Account Advisor

Michelle joined Incentive Concepts in 2016 to focus on Bose corporate sales, and to ensure Incentive Concepts’ customers get superior service.  Early in her career she mastered the skills of running high-end special events, and most recently was a sales and visual merchandiser for a mainstream luxury clothing retailer.  When she’s not busy helping customers, Michelle enjoys gardening, cooking, entertaining, and spending time with her family.

Kurt Bowers
Warehouse Manager

Kurt joined Incentive Concepts in 2006.  As the warehouse manager, Kurt ensures that the warehouse and the crew run like a well-oiled machine.  Kurt’s more than 20 years of experience enables him to proactively manage and turn inventory.  Kurt has been known to memorize quotes from movies, but his true joy is hearing his wife admit that he introduced their two kids to the awesomeness of retro video gaming.

Lisa Brown
Director of Procurement

Lisa holds the title of longest employee and has thoroughly enjoyed wearing several different hats over her 20+ year career.  Currently Lisa is responsible for purchasing and inventory control.  Lisa enjoys cooking fabulous meals for her family, hanging out with pets, St. Louis Blues hockey, and cycling. Can I get a “Let’s Go Blues!”?

Brendan Clayton
Receiving Logistics Specialist

Much like how hockey legend Gretzky is known by only his last name, friends and family (and now the IC team) refer to Brendan by his surname ‘Clayton.’ A lifelong St. Louisan, he was a multi-sport athlete, having competed in baseball, soccer and hockey his entire life. Clayton grew up a huge movie fan, drawn to action thrillers like the Bourne Ultimatum and comedies like Anchorman. With the recent addition of his daughter – who was born in August 2019 – his movie tastes will most certainly be changing to The Adventures of Elmo, Curious George, and Dr. Seuss.

Aaron Cook
Territory Sales Manager, SE

Aaron holds a BA of Business Administration from Lindenwood University. He has over a decade of experience in the incentive industry.  Joining Incentive Concepts in 2013 as a Regional Sales Representative, he quickly turned around an underperforming multi-state territory before moving on to his current role as Territory Sales Manager.  Aaron has been heavily involved in the rebranding of Incentive Concepts and planning for future growth.  When not traveling throughout his territory, Aaron enjoys spending time with his wife, Megan and two boys, Walter and Wyatt and “sneaking in” a round of golf whenever possible.

Connie Eckstein
Accounts Receivable

Connie stopped counting her years in accounting after mastering both payables and receivables.  She prefers getting paid, so she oversees all account receivables for Incentive Concepts.  She spends her time in the kitchen and money on motorcycles.  Connie uses the IC team as her guinea pigs for her latest recipes.

Lauren Emge
Director, Event Logistics

As the Director of Event Logistics, Lauren manages the ins-and-outs of all events. With her background in communications, she has the skills to communicate with colleagues, staff, and clients. Lauren thrives on the unique challenges presented by each event.  She earned her Bachelors and Masters in Communication Studies at Lindenwood University.  Lauren and her husband Justin have two dogs and enjoy experiencing life whether it be traveling to Europe, sipping wine with friends, or attending a concert. She and Justin help organize an annual diaper drive benefiting the St. Louis Crisis Nursery.

Dan Endres
Receiving Logistics Specialist

Dan is a life-long St. Louisan.  He loves the comradery of the warehouse crew.  When he’s not working hard to ensure proper deliveries, he’s either watching the U.S. Men’s National soccer team or whipping up one of his favorite Cajun dishes.  He likes reggae music and his passion is nighttime landscape photography.

Raul Garcia, IP
Territory Sales Manager, IL & WI

With more than 25 years of industry experience, along with a background in merchandise, catalog and corporate gifts, Raul joins the Incentive Concepts team as Territory Sales Manager for Illinois and Wisconsin. Born and raised in the Windy City, and holding a BA from the University of Illinois at Chicago, he cherishes living in a tight-knit community where everyone knows everyone and neighbors look after each other. Raul is an avid golfer and enthusiastically supports his hometown teams: The Bears, White Sox and Bulls. With a curiosity of other cultures and traditions, Raul and his wife enjoy international travel along with their two boys.

Regina Garofalo
Customer Loyalty Advisor

After several years in the marketing and advertising industry, Regina brings a wealth of experience to the Incentive Concepts team. As a Customer Loyalty Advisor, Regina enjoys interacting with clients and helping them fulfill their needs. Her family includes a husband, two adult children, a daughter-in-law and several furry four-legged friends. When not at work, Regina enjoys boating, fishing and relaxing at the Lake of the Ozarks. Her favorite getaway spot is anywhere with a beach. This is quite clear based on the colorful beach towel hanging over the back of her office chair.

Carlee Garofalo
Customer Loyalty Advisor

A native of St. Louis, Carlee serves in the role of Customer Loyalty Advisor for the Incentive Concepts family. For more than 10 years, Carlee managed a family-favorite North St. Louis County landmark, Fritz’s Frozen Custard, where she helped create an amazing experience for its customers. In her spare time, Carlee enjoys watching reality TV and crime dramas, and hanging out with the world’s best dog, her Shih Tzu “Pepper.” Carlee’s favorite day of the year is Mardi Gras, which is quite clear by all the purple, green and gold beads hanging from her rear-view mirror.

Kevin Hagan
VP, Sales

Kevin’s industry and product knowledge is beyond reproach with three decades of experience in the incentive industry. Kevin began his career in luggage and he has been with IC for nearly 10 years.  A passion for travel aids Kevin in his success since much of his time is spent on the road. “Visiting my customers and sales reps is crucial,” says Kevin. When he’s not traveling Kevin enjoys spending time at home with his wife Cheri as well as spending time with kids Chris and Kelsey; whom are now grown. Golf is another passion though he rarely gets time to pursue it.  Kevin now calls Chicago home and is a die-hard fan of the Chicago Cubs, Bears and Blackhawks.

Jennifer Hagemeyer
Customer Loyalty Advisor

Jennifer Hagemeyer grew up in Somonauk, Illinois and graduated from Northern Illinois University in 1997. As an original member of the Elite Creations team, she has experience working with all Elite Creations brand categories while managing supplier relations, sales support and customer service.

Combining her love of travel and antiques, along with a passion for life behind the camera, Jennifer is an avid photographer. She owns her own professional photography business, serves as president of her local camera club, and is proud to have won numerous awards at various photo exhibitions and galleries.

Jennifer lives in Rockford, Illinois along wither her two Shar-Pei dogs. Every Halloween, she challenges herself to hand out candy to the nearly 1,000 trick-or-treaters who visit her home.

Eric Hamm
Inventory Control Specialist

With experience in warehousing, shipping & receiving and machine operations, Eric Hamm joins the Incentive Concepts team as Warehouse Associate. Eric loves staying active whether it’s taking 50-mile bike treks or enjoying weeks-long backpacking excursions. As a massive Bruce Lee fan, Eric tries to live by Lee’s quote, “Knowing is not enough, we must apply. Willing is not enough, we must do.” Eric also has a variety of unique interests including gardening/horticulture, getting lost in music of bands like Black Sabbath, and watching cartoons as often as possible. We are happy that he took that left toin in Alba-koi-kee.

Jessica Hamm
Customer Loyalty Advisor

With a strong background in client relations, account operation and project management, Jessica joins the Incentive Concepts family as Customer Loyalty Advisor. Jessica takes pride in her organizational skills and strives to develop strong relationships with teammates and customers. When not working, she enjoys spending time reading, cooking, and relaxing with her dog, Orion, and cats, Mew-Mew & Paul. An outdoor enthusiast at heart, Jessica loves all four seasons and relishes her time in nature by hiking, camping, floating, and spending time with extended family during the annual Hamm family retreat.

Brett Harper
Inventory Control Specialist

Brett was born and raised in The Centennial State but has called St. Louis home since the early 1990s. A lifelong athlete, he was quarterback and safety in the fall and took the mound as a pitcher in the spring. In his spare time, Brett enjoys getting out on the golf links (where he relies way too much on his trusty 3-iron), investing in real estate and traveling. His bucket-list destinations are the historic sites of Greece and the fjords & waterways of Scandinavia. A self-proclaimed audiophile, Brett can spend hours browsing Spotify for new and interesting artists. He also loves attending concerts, especially those that feature sets from his favorite bands like Pink Floyd and Tom Petty. Someone who cherishes time with family & friends, Brett never misses the yearly reunion at his family cabin in the Pikes Peak area of Colorado.

Andy Hudson
Director of Marketing

Andy is responsible for managing the marketing efforts for Incentive Concepts, working with the brands that Incentive Concepts represents and collaborating with the IC leadership, operations and sales departments. Outside of work, he enjoys spending time with his wife and two children, staying fit and cheering for the St. Louis Blues. Andy is also an active ice hockey referee, officiating various levels of amateur hockey in addition to serving in education & development leadership roles with the Missouri Ice Hockey Officials Association. He always has a whistle in his pocket in case he needs to assess “5 minutes for fighting” penalties on fellow IC team members.

Steve King

With 20+ years of finance and accounting experience and holding a BS in Accounting from Missouri State University, Steve joined Incentive Concepts in 2016. Steve is responsible for all financial controls including establishing company-wide objectives, policies, procedures, processes and practices. Away from the office, Steve enjoys spending time with his wife and watching his three children compete in a variety of sports and activities. He also enjoys playing golf & tennis, and participating in the men’s club at his church.  If Steve appears sleep deprived, it is due to the recent addition to his family: a Goldendoodle puppy named Elliot.

Shaye Knowles
Product and Database Administrator

Shaye joined the Incentive Concepts team in 2015 and hit the floor running. She is always up for a new challenge and works the best under pressure. Thorough and meticulous, she ensures information is accurate. Outside of work Shaye can be found cheering on her three boys (two teenagers and husband) in the many sports they play. Shaye also spends a considerable amount of time volunteering at her church.